FAQ

Individual verification

What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Jun 29, 20251
What do I need to do when I change my country of residence?
Published on Apr 10, 2025Updated on Jun 20, 202521
What should I expect when changing my country of residence to one within the European Economic Area (EEA)?
Published on Feb 18, 2025Updated on Jun 20, 202547
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Jun 30, 2025276
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Jun 4, 20256,028
What documents are accepted as proof of sources of wealth and funds?
Published on Oct 2, 2024Updated on Jun 24, 2025264
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on Jun 19, 2025702
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Apr 1, 202558
How do I verify an individual account?
Published on Sep 25, 2023Updated on May 16, 202527,531
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on Apr 1, 202547
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Apr 1, 202510,382
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Apr 1, 2025872
Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Apr 1, 202510,333
How long does it take to complete my identity verification?
Published on Sep 5, 2023Updated on Jun 20, 20256,254
How do I submit my proof of address (POA) in Saudi Arabia?
Published on Jun 12, 2024Updated on Jun 25, 2025136

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