FAQ

Individual verification

How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 202515
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Sep 9, 202523
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Sep 26, 2025500
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Sep 9, 20256,246
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Sep 9, 202593
How do I verify an individual account?
Published on Sep 25, 2023Updated on Sep 9, 202528,843
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on Sep 23, 20251
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Apr 1, 202539
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Sep 8, 20251,030
Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Sep 9, 202511,561
How do I verify my identity with SPID?
Published on May 2, 2025Updated on Sep 9, 2025
How long does it take to complete my identity verification?
Published on Sep 5, 2023Updated on Sep 9, 20256,456
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on Jul 2, 2025Updated on Sep 9, 2025113
How do I submit my proof of address (POA) in Saudi Arabia?
Published on Jun 12, 2024Updated on Sep 9, 2025152

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