What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?

Changing country of residence to one within the European Economic Area (EEA)

If you're updating your country of residence to one within the European Economic Area (EEA), here's a guide to help you understand the changes and what to expect during the process.

What are the key changes and updates?

1. Temporary logout

   • Your account will be logged out for approximately 5 minutes during the update process.

   • If the logout lasts longer than 5 minutes, wait for the notification email before logging back in. If the issue is not resolved, please reach out to our customer support.

2. SEPA deposit account

   • Update your SEPA transfer details in your online banking system if you have standing instructions with your bank.

   • If you have SEPA deposit accounts, a new SEPA deposit account will be automatically assigned to you.

   • Any existing EUR balances will be seamlessly transferred to your new SEPA account.

   • Deposits made to the old SEPA account after the update will be automatically rejected and refunded.

3. Open Orders

   • Any open orders (e.g. Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence. You can place new orders after the system update is complete.

4. Earn products

   • Any active Earn products will be automatically redeemed before the system update.

   • You can restake your assets immediately after the update.

5. API domain update

   • Your API domain will change after the system update.

   • The REST API domain will be updated to eea.okx.com, and the WebSocket domain will be updated to wseea.okx.com.

   • Your API key will remain unchanged.

6. Data updates

   • Some data, such as asset analysis, PNL, fee levels, and transaction records, may take 24 to 48 hours to fully update after the change.

7. Account statements and history

   • Generating or downloading account statements, trading history, and funding history will become available 48 hours after the update.

8. Broker platforms

   • Your authorizations to broker platforms and Fast API will be reset during the system update. You can reauthorize access after the upgrade is complete, subject to service availability.

9. Updated login URL

   • Your login URL will change to

     my.okx.com
     .

   • We recommend bookmarking the new URL for convenient access.

Changing country of residence to Australia

If you're updating your country of residence to Australia, here's a guide to help you understand the changes and what to expect during the process.

What are the key changes and updates?

1. Temporary logout

   • Your account will be logged out for approximately 5 minutes during the update process.

   • If the logout lasts longer than 5 minutes, wait for the notification email before logging back in. If the issue is not resolved, please reach out to our customer support.

2. API domain update

   • Your API domain will change after the system update.

   • The REST API domain will be updated to us.okx.com, and the WebSocket domain will be updated to wsus.okx.com.

   • Your API key will remain unchanged.

3. Open Orders

   • Any open orders (e.g. Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence. You can place new orders after the system update is complete.

4. Data updates

   • Some data, such as asset analysis, PNL, fee levels, and transaction records, may take 24 to 48 hours to fully update after the change.

5. Account statements and history

   • Generating or downloading account statements, trading history, and funding history will become available 48 hours after the update.

6. Broker platforms

   • Your authorizations to broker platforms and Fast API will be reset during the system update. You can reauthorize access after the upgrade is complete, subject to service availability.

7. Updated login URL

   • Your login URL will change to

     app.okx.com
     .

   • We recommend bookmarking the new URL for convenient access.