Why can't I join or claim rewards from a campaign?
Your account may be temporarily restricted from joining certain campaigns based on campaign-specific eligibility terms or platform rules. You can continue to use other features on the platform as usual, including trading, deposits, and more.
What could be affecting my campaign eligibility?
Campaign eligibility is determined by system checks to ensure fairness and platform security. Some common reasons why you might not be eligible include:
Suspicious account activity
Past campaign abuse (for example, creating multiple accounts to claim rewards)
Account information doesn't align with the campaign's target group
General account activity that may not fit the campaign's eligibility criteria
Failure to meet minimum deposit, trading volume, or verification level required by the campaign
Restrictions based on regional regulations or specific campaign terms
Tip: Each campaign may have different eligibility rules. Always check the campaign page for specific requirements.
Why was I removed from the leaderboard or unable to claim a campaign reward?
Some common reasons include:
Suspicious account activity
Past campaign abuse (for example, creating multiple accounts to claim rewards)
Failure to meet minimum deposit, trading volume, or verification level required by the campaign
Restrictions based on regional regulations or specific campaign terms
What can I do next?
You can:
Review the campaign terms on the campaign page to make sure you meet the specific requirements.
Wait for the system's review. Eligibility is automatically refreshed regularly.
Try joining other campaigns. Restrictions usually apply to individual campaigns, not all of them.
The campaigns displayed in your Campaign Center reflect what you're currently eligible to join. This may vary between users depending on their account status.
To see other eligible campaigns, go to:
App: Profile > Earn and Rewards > Campaign Center
Check your app for available campaigns
Web: Visit the
via your browser
Check Campaign center for available campaigns
When will my eligibility be reviewed?
The system automatically reviews accounts periodically. If no further issues are detected, your eligibility may be restored without any further action required from you.
Can I still use other features?
Yes, this restriction only affects the specific campaign. You can continue to:
Trade
Deposit and withdraw assets
Join other eligible campaigns via Campaign Center
Each campaign has its own review process, so being restricted from one doesn't always affect your access to others.